Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds, cancellations, deposits, and payment disputes are handled.

1. General Policy

Because construction, remodeling, repair, and maintenance services are custom services, refunds are limited once scheduling, planning, materials, permits, or work begins.

Each project is different, and refund eligibility depends on the written contract, project stage, materials ordered, labor performed, and applicable law.

2. Estimates

Estimates are not refundable because estimates are not payments unless a customer pays a separate inspection, consultation, design, or service fee.

Any consultation fee, inspection fee, design fee, or site visit fee may be non-refundable unless otherwise stated in writing.

3. Deposits

Deposits may be required to reserve scheduling, labor, materials, permits, or project preparation.

Deposits may become partially or fully non-refundable after:

• Materials are ordered
• Custom items are ordered
• Permits are filed
• Labor is scheduled
• Planning or design work begins
• The project is added to the work calendar
• Administrative work has started
• Any project-related cost has been incurred

4. Customer Cancellation Before Work Starts

If the customer cancels before work starts, ProCore Construction Group may deduct any costs already incurred, including:

• Materials
• Special orders
• Delivery fees
• Restocking fees
• Permit fees
• Administrative time
• Design or planning time
• Scheduling costs
• Vendor or subcontractor cancellation fees

Any remaining refundable amount, if applicable, will be reviewed and processed according to the contract and applicable law.

5. Customer Cancellation After Work Starts

Once work has started, refunds are generally not available for labor already performed, materials used, materials ordered, permits, administrative work, or completed portions of the project.

The customer remains responsible for payment for all completed work, materials, and costs incurred up to the cancellation date.

6. Custom Work

Custom work, special orders, made-to-order materials, cut materials, installed materials, opened materials, and customer-approved purchases are generally non-refundable.

7. Completed Work

Payments for completed work are non-refundable unless otherwise required by law or agreed in writing.

If the customer believes there is an issue with completed work, the customer must notify ProCore Construction Group in writing and allow a reasonable opportunity to inspect and correct the issue if applicable.

8. Warranty Repairs

If a valid warranty issue exists, ProCore Construction Group may repair or correct the issue instead of issuing a refund.

Refunds are not automatically provided for warranty claims.

9. Change of Mind

Refunds are not provided because a customer changed their mind after materials were ordered, labor was scheduled, or work began.

10. Delays

Refunds are not automatically provided for delays caused by weather, permits, inspections, material shortages, supplier delays, hidden conditions, customer changes, or circumstances outside ProCore Construction Group's control.

11. Required Legal Cancellation Rights

Where New Jersey law gives a customer a right to cancel within a required cancellation period, ProCore Construction Group will follow applicable legal requirements.

Certain New Jersey home improvement contracts may include a three-business-day cancellation right.

12. Refund Processing

Approved refunds may be returned to the original payment method when possible. Processing time may depend on the bank, card company, payment processor, or financial institution.

13. Chargebacks

Customers must contact ProCore Construction Group first before filing a chargeback.

If a customer files a chargeback for valid services, materials, deposits, or completed work, ProCore Construction Group may provide evidence including contracts, invoices, photos, messages, receipts, and project records.

14. Contact

For cancellation or refund requests, contact us in writing:

ProCore Construction Group
Email: procoreconstructiongroup@gmail.com
Phone: +1 2016200083